General Terms and Conditions
for visitors of Wuerttemberg Staatstheater Stuttgart

1. Field of application
The general terms and conditions, including the patron rules, regulate the legal relationship between the Württemberg Staatstheater Stuttgart (the “Theatres”) and their patrons / customers (“patrons” or “customers”). They are a part of the contract with the Staatstheater, which becomes valid upon the acquisition of a ticket or the signing of a subscription agreement.

Regulations specifically applicable to subscriptions will be referenced accordingly.
The general terms and conditions shall apply for members of patron organizations, provided that no variant terms have been agreed upon.
Additional General Terms and Conditions may be incorporated for co-produced events. Where applicable, these will be appropriately referenced: in individual subscription contracts, for example.
Due to the Corona pandemic, restrictions will be implemented and regulations made which differ from the standard General Terms and Conditions. The Staatstheater view such changes as exceptions to normal operations and will communicate these separately as needed on a case-by-case basis.

2. General regulations
a) Performance schedules and curtain times
Current performance schedules with curtain times will be announced by the Theatres in the periodic publications they release and on their website. The Theatres reserve the right to make changes, including on short notice. No responsibility shall be accepted regarding casting information.
The Theatres accept no responsibility for information in other publications.
The subscription dates and start times of performances can be found in the monthly performance calendar, which is sent to subscribers every month at no charge. The Staatstheater reserve the right to make changes to expected performance dates printed on subscription documents. More information on subscription performances can also be found on the Staatstheater website.

b) Prices and discounts
Currently valid ticket prices are made evident in the publications and displays of the Theatres. The Theatres reserve the right to make changes. Special pricing is possible for individual events (such as special events, guest performances). Subscription prices and terms are always published in the current subscription brochure. The Staatstheater reserve the right to change the number of events in a particular subscription series, as well as prices and subscription terms, prior to conclusion of the contract. Personal notification will not be given to subscribers. Revised content will be published online on the Staatstheater homepage.
Discounts are granted to eligible persons with the presentation of an appropriate ID. A discount can only be granted if mentioned by the patron when purchasing or reserving the ticket. Discounts for purchased tickets can no longer be granted after conclusion of the purchasing process. The same applies for subscription purchases- there is also no right to subsequent discounts.
The discount ID is to be shown along with the ticket upon entry; if the ID is not presented, then entry will not be permitted.
Discounts do not apply to fees. No right to discounts exists for premieres, guest performances, special events, as well as with online ticket sales.
School and college students, as well as individuals completing a voluntary year of social service and those participating in the federal volunteer service (up to 30 years of age) can receive tickets at a discounted price with presentation of official ID. For pre-sales, this is only valid for a limited number of seats and only for certain price groups; sales at discounted prices are allowed for all price groups at the box office right before a performance, depending on availability (remaining unsold tickets). For Schauspiel performances, this rule also applies for unemployed persons who present an appropriate ID.
Discounts in certain price groups can also be granted for children up to 15 years of age when accompanied by adults, as well as for disabled persons, with the presentation of official ID. Individuals accompanying disabled persons can receive tickets at the discounted price if the disabled person’s ID displays a “B” for the necessary accompanying person.
The Theatres reserve the right to carry out short-term, performance-based discount promotions. Furthermore, the Theatres can change discounts at any time. The Theatres are also entitled to limit or preclude the sale of discounted tickets for particular venues, events, seating or price groups, sales channels, etc.
Subject to printing of the ticket, this authorizes the ticket holder to use all forms of transportation (2nd class) with the Verkehrs- und Tarifverbud Stuttgart (VVS), beginning three hours before the start of the performance for travel to the venue as well as for the return trip after the event. With regards to use of the theatre ticket as a transit ticket, a separate contractual relationship exists between the customer and the VVS, for which the VVS terms of transportation shall apply.

3. Reservations, sales, payment, delivery of tickets
a) General regulations regarding tickets and seats
Tickets can be purchased at the box office, by phone, by written ordering forms, onlne via postal delivery or print@home and within a subscription.
Ticket pre-sales will begin on the dates listed in the publications of the Theatres, according to the terms described in more detail there.
The Theatres reserve the right to limit the number of tickets that can be purchased per person, as well as sales over a period of time, in regard to the release of discount tickets and/or with respect to certain sales channels.
Special policies may apply for group orders.
Due to structural conditions, accessible seating is only available on a limited scale. The right to an accessible seat is only guaranteed for subscribers who have reported a particular need prior to purchasing a subscription, and where availability has been confirmed by the Staatstheater. In all other situations, seats can only be assigned based on potential availability.
Due to building conditions or the demands of individual productions, certain seats may have obstructed views. This may also be the case for projected texts. Seats with obstructed views can be requested through our sales staff.

b) payment
Tickets can be purchased with EC-card, payment link or SEPA Direct Debit, or additionally by using cash at a ticketing window, or by redeeming part or all of valid gift certificates. For online sales, only those payment options offered on the homepage of the Staatstheater Stuttgart shall be valid. In the event of non-payment, the Theatres reserve the right to limit the customer’s new orders or payment methods.
Without any specific payment request, the subscription fee will be due by the deadline provided in the subscription invoice. The subscription account number must be provided when making any payments. Subscription payments made via SEPA Direct Debit will be withdrawn on the 15th of the month / 1st of the following month, depending on contract date. (Creditor Identifier: DE84WST00000132123 / Mandate Reference: abo-001-account number-reference number). If the due date specified on the payee’s record falls on a non-business day for the financial institution, then the following business day shall serve as the due date.
If outstanding payments are still not made following the issue of a written reminder, then the entire amount remaining for the season, including any fines, will become due in its entirety. In such cases, the Staatstheater reserve the right to terminate the subscription early, prohibit entry to an event and otherwise use the subscription seat.
If the subscription is paid via invoice, then an invoice will be sent out before the start of the season containing the payment deadline and banking details. To process payment, the reference note provided on the invoice must be copied exactly.
Gift subscriptions can only be paid for via bank transfer.

c) Gift certificates
Gift certificates can be purchased. Absolutely no discounts will be given for gift certificates. Gift certificate credit will remain valid for three years. The timeframe begins on December 31 of the year in which the gift certificate was purchased. An extension of the expiration date is not allowed. Cash payment for the value of the gift certificate is not possible.
So-called virtual subscription gift certificates and virtual discount gift certificates could be issued for a subscription. These will be electronically deposited to the personal subscriber account number. These virtual gift certificates can be redeemed by subscribers for an event through online sales, using telephone or written ticket pre-sales, as well as at the daytime or evening box office across all areas. Special events are excluded.
Credit from a subscription is linked to that subscription and can only be exchanged using the subscription number or by the actual subscriber.
Since they are linked to a subscription, virtual gift certificates have limited validity. Virtual discount gift certificates are generally only valid for the current season. Virtual subscription gift certificates can be redeemed during the current season and up to the end of the subsequent season. No extension will be permitted. No payout of the subscription gift certificate or any remaining balance will be permitted, nor will a settlement to the subscription price. A virtual subscription gift certificate can be redeemed during the general ticket pre-sale process.

d) Box office sales
The daytime and evening box office is open during the hours specified in the regular publications of the Theatres. Tickets will only be sold at the evening box office for that evening’s performance. The evening box office will generally close at the start of the performance.
Credit cards (American Express, MasterCard, VISA) will only be accepted as payment at the box office with presentation of the corresponding physical card.
When purchasing from a ticketing window, immediately review the ticket information (particularly the performance and date) and any returned change. Complaints made at a later time will not be honored.

e) Telephone and written sales
Telephone pre-sale bookings are open during the hours specified in the regular publications of the Theatres.
Telephone or written orders can be used to obtain tickets via either a binding purchase paid for through SEPA Direct Debit or a temporary reservation.
Written ticket orders by letter, fax, email and the online ordering form will be accepted after publication of the performance schedule, up to the start of the regular ticket pre-sale process. A hold may be instituted for early online orders in the event of excessive demand. Binding orders with a SEPA Direct Debit mandate will start to be processed two weeks before ticket pre-sales begin and tickets will be sent out for a service fee. If ticket requests cannot be fulfilled, then written notification will be given. Depending on availability of tickets, written orders without a SEPA Direct Debit mandate could be considered temporary reservations and confirmed via notification with a payment deadline.
Telephone and written reservations are only made complete upon receipt of payment. In the event of a failure to comply with the reservation deadline, the Theatres reserve the right to otherwise dispose of the ticket. A service fee may be charged for processing temporary reservations.
For a service fee, fully paid tickets can either be sent by mail or held until the start of a performance.

f) Online sales
Online orders are available at the start of pre-sales.
The offer to complete the contract is sent by the customer. With the confirmation of the ticket sale, the Theatres accept the customer’s contract offer under the condition that the tickets ordered are still available upon receipt of payment to the Theatres’ account. If this condition is not fulfilled (particularly because the payment isn’t received within the specified reservation timeframe), then the client has no claim to the ordered tickets.
Only those payment options offered on the homepage of the Staatstheater Stuttgart shall be valid. For first-time orders, the payment can only be completed using a credit card. To use SEPA Direct Debit, banking details must be provided during a one-time phone call. It is possible to redeem gift certificates using online sales, provided that they are valid and loaded to an active account number for online ordering transactions.
The ticket price for tickets ordered online includes a service fee for each ticket. An additional fee will also be charged per order for shipping or holding tickets. The ticket price (including the service fee) as well as the fee for shipping or holding tickets will be charged together. The reselling of tickets is not allowed.
The Theatres reserve the right to change, supplement or remove the performance or seating offers for online ticket sales at any time and without special notice, as well as to temporarily or entirely discontinue online sales.
For subscriptions purchased in the online shop, the contract is concluded when the buyer is shown a summary of the order, confirms that they have read and accepted the General Terms and Conditions available online and clicks on the “Order and purchase” button.

g) Postal delivery and print@home
When requested, tickets purchased using SEPA Direct Debit can be sent out for a fee. The Theatres assume no responsibility for the timely delivery of tickets by post.If tickets do not reach the patron in time, then they are entitled to receive replacement tickets at the evening box office by providing their order number.
In the print@home process, the tickets ordered are transmitted to the customer electronically.
The personalization of the print@home ticket with a name and date of birth is required for the free authorization for use as a transit ticket that is automatically generated when printing the print@home ticket.
Tickets acquired through online sales and printed through print@home may not be copied. Only the first person to show the ticket at the entrance is entitled to admission.Patrons shall be responsible for protecting their online shop account and their print@home printout from unauthorized use by third parties. House staff will not verify whether the user of a ticket is the legitimate owner.
The printed print@home ticket is to be carefully kept until the event and, when used, may not exhibit any damages, stains or other impairments that would make a ticket check impossible or otherwise impede or hinder it. If the ticket does exhibit possible damages, stains or other impairments, then there is no entitlement of admission to the event or to a refund of charges paid by the ticket buyer. This is also valid in the event of a lost print@home ticket.

h) Return of tickets
The return of tickets in exchange for a refund of the purchase price is generally not allowed. No refund will be offered for unused tickets.This is also valid for unattended subscription performances or those not returned on time, as well as for expired gift certificates. The reason a performance could not be attended or a gift certificate could not be redeemed is irrelevant.
Changes in casting as well as other short-term changes to the performance process or situations beyond the control of the Theatres (traffic interference, illness, epidemics, strikes, weather, etc.) do not entitle the return of tickets.
If a different work is performed in place of the one that was advertised when the tickets were purchased, then purchased tickets can be returned.This does not apply to subscriptions.
If a performance is interrupted, and less than half of the performance has been completed at the time of the interruption, then a replacement performance will be offered or, in case this isn’t possible due to scheduling details or other reasons, the ticket price will be refunded. Any claims beyond that are excluded in these situations; in particular unused patron expenses like transportation or lodging costs, etc. cannot be refunded. The claim to a refund of ticket price expires when it is not asserted within ten days.
Insofar as the Theatres are offering services from the field of recreational events, then § 312 g II, Paragraph 1, Line 9 of German Civil Code [BGB] shall apply. There is no cancellation right for agreements concerning these services. In particular, returns are not permitted for subscriptions.

i) Reselling of tickets
The reselling of tickets at higher prices is not permitted.In the event of a violation, the Staatstheater reserve the right to take legal action and to forbid patrons from purchasing additional tickets in the future.
Subscription cards or patron rights from a subscription may not be commercially sold over internet marketplaces or ticket exchanges, either directly or through a third party.

4. Data protection
The Theatres treat personal data as confidential according to the terms of applicable data protection law. Personal customer data from telephone and written orders (including email) or from online ticket sales will be processed in accordance with data protection law to the extent necessary for executing the contract, or for taking steps prior to entering into a contract, in an automated process. Data is not shared with third parties for advertising purposes. The Theatres are authorized to make customer data available to external service providers on behalf of the Theatres and under strong contractual limitations, for example to send information or publications.
Personal data from the sale of tickets, gift cards and products, subscriptions and the distribution of publications will be processed in accordance with data protection law.
The Data Privacy Statement, which provides information regarding the handling of your data pursuant to Art. 13 of the EU General Data Protection Regulation (GDPR), can be found here.

5. Patron Rules
a) Admission will only be granted with a valid ticket. The foyers of the performance venues are generally opened one hour before curtain time.

b) Patrons who arrive after the beginning of the performance have no right to admission into the house before intermission. They may take their seats during intermission. Similarly, if the signal to return to seats after intermission is ignored, then patrons maintain no right to admission after the performance restarts.
To the extent that late seating can be allowed for certain performances at one of the suitable moments set by the artistic management, admission into the house does not grant any claim to the ticketed seat that had been issued. The instructions of the house staff are to be followed in regards to the time of seating as well as the closest available seat.

c) Moving from the purchased seat designated on a ticket or subscription to another open seat is not permitted, even after intermission. If the patron takes a seat for which they have no valid ticket, the Staatstheater can charge for the price difference or remove the patron from the performance. No refund of the ticket price will be provided in such a case. If the seat specified on a ticket cannot be made available due to technical or artistic reasons, then the house staff will assign the patron an adequate replacement. There is no guarantee of a specific seat for events with open seating.

d) Bringing coat check items to the seats is not allowed by the venue regulations. Coats, jackets, backpacks, umbrellas and larger bags, etc. must be left at the venue coat check.
A coat check tag is given out when items are handed in. When the tag is returned, the checked items will be handed out to the holder of that tag, without verification of claim.
In the event of loss of the coat check tag, items can only be handed out after all remaining patrons have collected their items. In this case, the patron is required to provide the coat check staff with his or her name, address and telephone number and to pay 5.00 EUR for the lost tag. Interchanged, damaged or lost items, as well as the loss of a tag, are to be immediately reported to coat check staff.
The Theatres are only liable for loss or damage to checked items if the coat check staff have abused their storage responsibilities deliberately or through gross negligence. Liability is limited to current value or a maximum of 250 EUR for all items checked with one coat check tag. Exempt from liability are IDs and documents of any kind, credit cards, cash, keys and valuables like jewelry, electronic devices, etc. – particularly if these items are located in coat pockets or any kind of container. The storage of these items is carried out at the patron’s own risk. The coat check closes 30 minutes after the performance. The Theatres are not liable for remaining coat check items after this time.

e) The Theatres are not responsible for further missing or damaged items, nor for the loss of property in the Theatres’ venue. Any loss of items is to be immediately reported to the house or coat check staff. All types of objects found in rooms of the Theatres are to be given to the house or coat check staff. The objects will be kept by the Theatres for a period of six months. Beyond that, §§ 978 ff. of German Civil Code [BGB] shall apply.

f) Smoking is not permitted on the premises of the Theatres.

g) The carrying or consumption of food and drinks in the house is prohibited.

h) Photography, as well as video and/or audio recording during performances or special events of the Theatres is strictly prohibited by copyright law, unless special prior written approval has been granted by the theatre management.
Unlawfully obtained images or video are to be deleted by their owner in the presence of representatives of the theatre management. If necessary, the patron can be excluded from attending the performance.
In the event that the Theatres record a performance or event, or have one recorded, the patrons agree to the possibility of having their image and/or voice recorded and that these recordings may be released or exploited with no claim to compensation.

i) Mobile devices as well as all other types of devices that send out audio or visual signals are only allowed to be brought into the house if they are turned off.

j) Children under 3 years of age are not permitted to attend any regular events of the Theatres, unless it is an educational event or tour that is appropriate for children of this age, or intended for that purpose. Age recommendations for children/adolescents can be requested from the sales staff.

k) Bringing animals into the foyer and house areas is not permitted.

l) The Theatres maintain the right to enforce house rules in all performance venues. Within the scope of their rights, the Theatres are authorized to issue expulsions or bans. The instructions of audience services staff and of external service providers who are authorized by the Staatstheater are to be thoroughly obeyed.

m) Patrons can be excluded from attending a performance, despite valid admission credentials, if their state (for example strong alcohol consumption, dirty clothing) gives the general appearance of impairing the legitimate interests of the other audience members. In particular, patrons can be removed from performances if they interrupt them, disturb other patrons or have violated the general terms and conditions repeatedly or in any other considerable manner.
Entry can be denied if there is a reasonable assumption that the patron will interrupt the performance or disturb other patrons.

n) In the case of fire or other dangerous situations, patrons are to immediately exit the house through the emergency exits without any detour. There will be no coat check returns during such an event. The instructions of the Theatres’ staff are to be absolutely obeyed.

6. Special Terms for Staatstheater Stuttgart Subscriptions
a) Conclusion of the Subscription Contract
Subscriptions will be contracted for one season. They will be automatically extended by one additional season unless the subscriber or the Staatstheater Stuttgart provide written notice prior to the cancellation notice deadline. The cancellation notice deadline will be announced in the Staatstheater subscription brochure. The subscription can also be contracted for just one single season via express request. Gift subscriptions will be contracted for one season and will then expire automatically without requiring a cancellation notice.

b) Personal Subscription Card
The patron will receive their invoice record by mail no later than two weeks prior to the first subscription performance, as well as an ID card, which is valid as a theatre ticket for attending the various subscription performances. The ID card is only transferable to third parties for individual performances. The subscription office is to be informed in the event of a lost subscription card. A one-time replacement ID card can be issued for a service fee.
Upon receiving their subscription card, it is the responsibility of the subscriber to promptly verify its accuracy regarding quantity, event date and location, discounts, etc., and to raise any possible complaints in a timely manner.
If a patron has not yet received their subscription card by one week prior to the first performance, then that subscriber is required to notify the subscription office.
Information on individual subscriptions may only be obtained by the subscription holder.
The subscription office must be immediately informed in writing of changes to address or bank account info.

c) Subscription Performances/ Changes / Release of Subscription Bookings
Performance times that have not yet been set at the time of a subscription purchase will be announced by the Staatstheater no later than one month prior to the performance. It is the responsibility of the patron to stay informed regarding the times and dates of individual performances in a series.
If changes to performances, performance times or seats should be required for artistic, technical or operational reasons, subscribers will be punctually informed whenever possible.
In exceptional cases as determined by the Staatstheater, subscription performances may be rescheduled to an earlier or later time or the schedule may be revised. Regular subscription performances may even take place during the daytime and matinee subscriptions during the evening. Subscriptions with a fixed day of the week may be rescheduled to a different day of the week.
Depending on the type of subscription, individual subscription performances may be released from the subscription on a limited basis and their value issued in the form of a virtual gift certificate. This release can only be completed through the subscription office, either in person, over telephone or in writing via mail, fax or email, no later than 12 pm on the second business day prior to the subscription performance. A release will not be possible at a later time or at the daytime or evening box office. Please consider mail delivery times for postal communications.

7. Dispute resolution procedures
The Theatres are neither prepared nor required to participate in dispute resolution procedures through a consumer dispute resolution body.

8. Law
German law shall apply for all legal transactions made within the scope of these general terms and conditions.

9. Date of effect
These general terms and conditions (with patron rules) take effect immediately.

Stuttgart, September 14, 2020