1. Field of application
The General Terms and Conditions regulate the legal relationship between the Württemberg Staatstheater Stuttgart (the “Theatres“) and their patrons / customers (“patrons” or “customers”).
The Theatres acknowledge and respect all gender identities equally. It is purely to serve the goal of better readability that only the masculine form is used in the following passages.
The General Terms and Conditions are part of the contract with the Theatres, which becomes valid upon the acquisition of a ticket or the signing of a subscription agreement, as well as a purchase agreement pertaining to goods.
The general terms and conditions shall apply for members of patron
organizations, provided that no variant terms have been agreed upon.
Additional General Terms and Conditions may be incorporated for co-produced events. Where applicable, these will be appropriately referenced. 2. General Regulations for Tickets and Subscriptions
a) Performance schedules and curtain times
Current performance schedules with curtain times will be announced by the Theatres in the periodic publications they release and on their website. The Theatres reserve the right to make changes, including on short notice. No responsibility shall be accepted regarding casting information.
The Theatres accept no responsibility for information in other publications.
The subscription dates and start times of performances can be found in the monthly performance calendar, which is sent to subscribers every month at no charge. The Staatstheater reserve the right to make changes to expected performance dates printed on subscription documents. More information on subscription performances can also be found on the Staatstheater website.
b) Prices and discounts
Currently valid ticket prices are made evident in the publications and displays of the Theatres. The Theatres reserve the right to make changes. Special pricing is possible for individual events (such as special events, guest performances).
Payment service is processed within the framework of the separate legal relation the customer has entered into with the respective payment service provider.
Subscription prices and terms are always published in the current subscription brochure. The Staatstheater reserve the right to change the number of events in a particular subscription series, as well as prices and subscription terms, prior to conclusion of the contract. Personal notification will not be given to subscribers. Revised content will be published online on the Staatstheater homepage.
Discounts are granted to eligible persons with the presentation of an appropriate verification. A discount can only be granted if mentioned by the patron when purchasing or reserving the ticket. Discounts for purchased tickets can no longer be granted after conclusion of the purchasing process. The same applies for subscription purchases- there is also no right to subsequent discounts.
The discount verification is to be shown along with the ticket upon entry; if the verification is not presented, then entry will not be permitted.
Discounts do not apply to fees. No right to discounts exists for premieres, guest performances and special events. The combination of different discounts is excluded.
School and college students, as well as individuals completing a voluntary year of social service and those participating in the federal volunteer service (up to 30 years of age) can receive tickets at a discounted price with presentation of a personalized verification. For pre-sales, this is only valid for a limited number of seats and regularly only for certain price groups; sales at discounted prices are allowed for all price groups at the box office right before a performance, depending on availability (remaining unsold tickets). For Schauspiel performances, this rule also applies for unemployed persons who present an appropriate ID.
Discounts in certain price groups can also be granted for children up to 15 years of age when accompanied by adults, as well as for disabled persons, with the presentation of official ID.
Individuals accompanying disabled persons can receive free tickets at the discounted price depending on the respective performance if the disabled person’s ID displays a “B” for the necessary accompanying person.
Transfer of tickets with discount entitlement is only permitted to persons who fulfil the corresponding discount requirements. That applies in particular to tickets for wheelchair seats.
The Theatres reserve the right to carry out short-term, performance-based discount promotions. Furthermore, the Theatres can change discounts at any time. The Theatres are also entitled to limit or preclude the sale of discounted tickets for particular venues, events, seating or price groups, sales channels, etc.It is not possible to apply such discounts to sales that have already been completed.
Subject to printing of the ticket, this authorizes the ticket holder to use all forms of transportation (2nd class) with the Verkehrs- und Tarifverbud Stuttgart (VVS), beginning three hours before the start of the performance for travel to the venue as well as for the return trip after the event. With regards to use of the theatre ticket as a transit ticket, a separate contractual relationship exists between the customer and the VVS, for which the VVS terms of transportation shall apply.
We add a service fee to every booking due to technical and personal support.3. Sales, payment, delivery of tickets
a) General regulations regarding tickets and seats
Tickets can be purchased at the box office, by phone, by written
ordering forms, onlne via postal delivery or eTicket and within a
Ticket pre-sales will begin on the dates listed in the publications of the Theatres, according to the terms described in more detail there.
The Theatres reserve the right to limit the number of tickets that can be purchased per person, as well as sales over a period of time, in regard to the release of discount tickets and/or with respect to certain sales channels.
Special policies may apply for group orders.
Due to structural conditions, accessible seating is only available on a limited scale. The right to an accessible seat is only guaranteed for subscribers who have reported a particular need prior to purchasing a subscription, and where availability has been confirmed by the Staatstheater. In all other situations, seats can only be assigned based on potential availability.
Due to building conditions or the demands of individual productions, certain seats may have obstructed views. This may also be the case for projected texts. Seats with obstructed views can be requested through our sales staff.
Tickets can be purchased with Giro card, credit card (American Express, Mastercard, Visa) payment link or SEPA Direct Debit, or additionally by using cash at a ticketing window, or by redeeming part or all of valid gift certificates. For online sales, only those payment options offered on the homepage of the Staatstheater Stuttgart shall be valid. In the event of non-payment, the Theatres reserve the right to limit the customer’s new orders or payment methods.
Without any specific payment request, the subscription fee will be due by the deadline provided in the subscription invoice. The subscription account number must be provided when making any payments. Subscription payments made via SEPA Direct Debit will be withdrawn on the 15th of the month / 1st of the following month, depending on contract date. (Creditor Identifier: DE84WST00000132123 / Mandate Reference: abo-001-account number-reference number). If the due date specified on the payee’s record falls on a non-business day for the financial institution, then the following business day shall serve as the due date.
If outstanding payments are still not made following the issue of a written reminder, then the entire amount remaining for the season, including any fines, will become due in its entirety. In such cases, the Staatstheater reserve the right to prohibit entry to an event, use the seat and otherwise terminate the subscription early.
If the subscription is paid via invoice, then an invoice will be sent out before the start of the season containing the payment deadline and banking details. To process payment, the reference note provided on the invoice must be copied exactly.
Gift subscriptions can only be paid for via bank transfer.
c) Gift certificates
Gift certificates can be purchased. Absolutely no discounts will be given for gift certificates. Gift certificate credit will remain valid for three years. The timeframe begins on December 31 of the year in which the gift certificate was purchased. An extension of the expiration date is not allowed. Cash payment for the value of the gift certificate is not possible. The same applies to cancellation vouchers.
Subscription certificates differentiate from gift certificates: certificates of "Wahlabonnement", the certific
ates "eAbonnement" and the "eErmäßigung". The certificates "eAbonnement", received when performances are released, and the certifgicates "eErmäßigung", included in some subscriptions, are virtual subscriptions. These will be electronically deposited to the personal subscriber account number. Credit from a subscription is linked to that subscription and can only
be exchanged using the subscription number or by the actual subscriber. These virtual gift certificates can be redeemed by subscribers for an event through online sales, using telephone or written ticket pre-sales, as well as at the daytime or evening box office across all areas. Special events are excluded.
Since they are linked to a subscription, Subscription certificates have limited validity.
Certificates of "Wahlabonnement" and the certificate "eErmäßigung" are generally only valid for the current season. The certificates "eAbonnement" can be redeemed during the current season and up to the end of the subsequent season. No extension will be permitted. No payout of the subscription gift certificate or any remaining balance will be permitted, nor will a settlement to the subscription price. A virtual subscription gift certificate can be redeemed during the general ticket pre-sale process.
Visitors can only redeem one gift certificate per performance. A combination of various discounts is excluded.If the price of a box office ticket for a performance is higher than the value of the certificate, the difference has to be payed.
d) Box office sales
The daytime and evening box office is open during the hours specified in the regular publications of the Theatres. Tickets will only be sold at the evening box office for that evening’s performance. The evening box office will generally close at the start of the performance.
Credit cards will only be accepted as payment at the box office with presentation of the corresponding physical card.
When purchasing from a ticketing window, immediately review the ticket information (particularly the performance and date) and any returned change. Complaints made at a later time will not be honored.
e) Telephone and written sales
Telephone pre-sale bookings are open during the hours specified in the regular publications of the Theatres.
Telephone or written orders can be used to obtain tickets via either a binding purchase paid for through SEPA Direct Debit, pay link or gift and subscription certificates or a temporary reservation.
Written ticket orders by letter, fax, email and the online ordering form will be accepted after publication of the performance schedule, up to the start of the regular ticket pre-sale process. A hold may be instituted for early online orders in the event of excessive demand. Binding orders with a SEPA Direct Debit mandate will start to be processed two weeks before ticket pre-sales begin. If ticket requests cannot be fulfilled, then written notification will be given. Depending on availability of tickets, written orders without a SEPA Direct Debit mandate could be considered temporary orders and confirmed via notification with a payment deadline.
Telephone and written orders are only made complete upon receipt of payment. In the event of a failure to comply with the deadline, the Theatres reserve the right to otherwise dispose of the ticket.
Fully paid tickets can either be sent by mail or e-Mail (eTicket) or held until the start of a performance.
f) Online sales
Online orders are available at the start of pre-sales.
The offer to complete the contract is sent by the customer. With the confirmation of the ticket sale, the Theatres accept the customer’s contract offer under the condition that the tickets ordered are still available upon receipt of payment to the Theatres’ account. If this condition is not fulfilled (particularly because the payment isn’t received within the specified timeframe), then the client has no claim to the ordered tickets.
Only those payment options offered on the homepage of the Staatstheater Stuttgart shall be valid. It is possible to redeem subsciption gift certificates using online sales, provided that they are valid and loaded to an active account number for online ordering transactions.
The Theatres reserve the right to change, supplement or remove the performance or seating offers for online ticket sales at any time and without special notice, as well as to temporarily or entirely discontinue online sales.
For subscriptions purchased in the online shop, the contract is concluded when the buyer is shown a summary of the order, confirms that they have read and accepted the General Terms and Conditions available online and clicks on the “Order and purchase” button.
g) Postal delivery and eTicket
When requested, tickets can be sent out for a fee. The Theatres assume no responsibility for the timely delivery of tickets by post.If tickets do not reach the patron in time, then they are entitled to receive replacement tickets at the evening box office by providing their order number.
In the eTicket process, the tickets ordered are transmitted to the customer electronically.
The personalization of the eTicket with a name and date of birth is only recorded for the free authorization for use as a transit ticket that is automatically generated when printing the eTicket.
Tickets acquired through online sales and printed through eTicket may not be copied. Only the first person to show the ticket at the entrance is entitled to admission.Patrons shall be responsible for protecting their online shop account and their eTicket printout from unauthorized use by third parties. House staff will not verify whether the user of a ticket is the legitimate owner.
The printed eTicket is to be carefully kept until the event and, when used, may not exhibit any damages, stains or other impairments that would make a ticket check impossible or otherwise impede or hinder it. If the ticket does exhibit possible damages, stains or other impairments, then there is no entitlement of admission to the event or to a refund of charges paid by the ticket buyer. This is also valid in the event of a lost eTicket.
h) Return of tickets and gift certificates
The return of tickets in exchange for a total refund of the purchase price is generally not allowed. Cancellation is only accepted in exchange of a voucher being issued. The voucher covers up to 75% of the actual ticket value. Cancellation has to take place at the latest two days prior to the performance. Cancellation can only be accepted during the opening hours of the box office. Bookings through the office for groups cannot be cancelled.
If a different work is performed in place of the one that was advertised when the tickets were purchased, then purchased tickets can be returned.This does not apply to subscriptions.
Changes in casting as well as other short-term changes to the performance process or situations beyond the control of the Theatres (traffic interference, illness, epidemics, strikes, weather, etc.) do not entitle the return of tickets.
If a performance is interrupted, and less than half of the performance has been completed at the time of the interruption, then a replacement performance will be offered or, in case this isn’t possible due to scheduling details or other reasons, the ticket price will be refunded. Any claims beyond that are excluded in these situations; in particular unused patron expenses like transportation or lodging costs, etc. cannot be refunded. The claim to a refund of ticket price expires when it is not asserted within ten days.
No refund will be offered for unused tickets or gift certificates. The reason a performance could not be attended or a gift certificate could not be redeemed is irrelevant. Gift vouchers and cancellation vouchers cannot be returned.
Insofar as the Theatres are offering services from the field of recreational events, then § 312 g II, Paragraph 1, Line 9 of German Civil Code [BGB] shall apply. There is no cancellation right for agreements concerning these services. In particular, returns are not permitted for subscriptions.
i) Reselling of tickets
The reselling of tickets at higher prices is not permitted.In the event of a violation, the Staatstheater reserve the right to take legal action and to forbid patrons from purchasing additional tickets in the future.
Subscription cards or patron rights from a subscription may not be commercially sold over internet marketplaces or ticket exchanges, either directly or through a third party.4. Special Terms for Staatstheater Stuttgart Subscriptions
a) Conclusion of the Subscription Contract
Subscriptions will be contracted for one season. They will be automatically extended by undefined time. Subscriptions that last longer than one year can be cancelled at any time with a deadline of one month. The subscription can also be contracted for just one single season via express request. Gift subscriptions will be contracted for one season and will then expire automatically without requiring a cancellation notice.
Contracts that were concluded before 1. March 2022 have the existing cancellation deadlines.
b) Personal Subscription Card
The patron will receive their invoice record by mail no later than two weeks prior to the first subscription performance, as well as an ID card, which is valid as a theatre ticket for attending the various subscription performances. The ID card is only transferable to third parties for individual performances. The subscription office is to be informed in the event of a lost subscription card. A one-time replacement ID card can be issued for a service fee.
Upon receiving their subscription card, it is the responsibility of the subscriber to promptly verify its accuracy regarding quantity, event date and location, discounts, etc., and to raise any possible complaints in a timely manner.
If a patron has not yet received their subscription card by one week prior to the first performance, then that subscriber is required to notify the subscription office.
Information on individual subscriptions may only be obtained by the subscription holder.
The subscription office must be immediately informed in writing of changes to address or bank account info.
c) Subscription Performances/ Changes / Release of Subscription Bookings
Performance times that have not yet been set at the time of a subscription purchase will be announced by the Staatstheater no later than one month prior to the performance. It is the responsibility of the patron to stay informed regarding the times and dates of individual performances in a series.
If changes to performances, performance times or seats should be required for artistic, technical or operational reasons, subscribers will be punctually informed whenever possible.
In exceptional cases, subscription performances may be rescheduled to an earlier or later time or the schedule may be revised. Regular subscription performances may even take place during the daytime and matinee subscriptions during the evening. Subscriptions with a fixed day of the week may be rescheduled to a different day of the week.
Depending on the type of subscription, individual subscription performances may be released from the subscription on a limited basis and their value honored as a virtual subscription gift certificate. This release can only be completed through the subscription office, either in person, over telephone or in writing via mail, fax or email, no later than 12 pm on the second business day prior to the subscription performance. A release will not be possible at a later time or at the daytime or evening box office. The customer is responsible for the timely receipt of release requests.5. The Sale of Goods
The following terms apply to the delivery of goods purchased via the online shop, or ordered over telephone or email.
The consideration of any terms and conditions from the part of the customer is herewith rejected, provided that no other agreement has been made to that purpose.
a) Conclusion of Contract
aa) The product descriptions included in the online shop of the Theatres do not represent binding offerings on the part of the Theatres, but serve as the submission for a binding offer by the customer.
bb) The customer can submit the offer via the online ordering form integrated into the Theatres’ online shop, over the telephone or by email.
cc) The Theatres can accept the customer’s offer within five days,
• by providing the customer with a printed order confirmation or a written one (letter or email),
• by delivering the goods ordered,
• by requesting payment from the customer after receipt of their order.
Compliance with the deadline is determined by receipt on the part of the customer. The timeframe begins on the day following the submission of an offer by the customer. If the Theatres do not accept the customer’s offer within the aforementioned timeframe, then this shall be considered a rejection of the offer with the consequence that the customer is no longer bound to their declaration of intent.
dd) When an offer is submitted via the Theatres’ online ordering form, the contract text will be saved by the Theatres following conclusion of the contract and sent to the customer in written form (for example, via email, fax or letter). The contract text will not be made available by the Theatres in any additional form. If the customer has set up a user account in the online shop prior to submitting their order, then they can retrieve the order data saved by the Theatres under their password-protected account by entering the corresponding login credentials.
ee) Order processing and initial contact will generally take place via email and automated order processing. The customer is responsible for ensuring that the email address provided during order processing is correct, so that emails sent to this address by the Theatres can be received.
b) Cancellation Right
aa) Consumers are generally entitled to a cancellation right for the purchase of goods made via the online shop, or ordered over telephone or email. [This does not apply to tickets and subscriptions!] Within the meaning of these General Terms and Conditions, a consumer is any natural person who completes a legal agreement for purposes that are not predominately attributable to their commercial or independent professional activities.
bb) More information on cancellation right can be found in the Theatres‘ Cancellation Policy.
c) Prices and Payment Terms
aa) Provided that the product descriptions listed by the Theatres do not indicate otherwise, then stated prices are considered to be the total price, inclusive of applicable taxes. Any additionally required delivery and shipping costs will be listed separately in the corresponding product description.
bb) Additional charges may arise on a case-by-case basis for deliveries to countries located outside of the European Union (for example, transfer fees, exchange fees, import duties and taxes). These are not the responsibility of the Theatres and will be assumed by the customer. Such costs can also be incurred as part of a financial transaction in which delivery is not made to a country outside of the European Union, but in which the customer makes a payment from a country located outside of the European Union.
cc) Available payment methods will be disclosed to customers in the Theatres’ online shop.
dd) If prepayment via bank transfer is arranged, then payment is due immediately following completion of the contract, unless the parties have agreed upon a later due date.
ee) When credit card is selected as the payment method, then the invoice amount will be due immediately upon conclusion of the contract. Processing for the credit card payment method will be carried out in partnership with BS PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, which is authorized by the Theatres to collect payments in the Theatres’ name. BS PAYONE GmbH will collect the invoice amount from the credit card account provided by the customer. The credit card will be immediately debited once the customer’s order is submitted in the online shop.
d) Delivery and Shipping Terms
aa) Shipment of goods to the delivery address provided by the customer shall generally be instigated within 5 days, provided that no other arrangement has been made.
bb) In-person pickup (Click & Collect) based on corresponding contractual agreement is possible during the operating hours of the Theatre Shop with presentation of order confirmation.
cc) If the delivery of goods fails to take place due to reasons for which the customer is responsible, then the customer shall assume any appropriate costs incurred by the Theatres as a result. This does not apply to the cost of the outgoing shipment if the customer has effectively exercised their cancellation right. For return costs, if the customer has effectively exercised their cancellation right, then the corresponding regulations in the Theatres‘ Cancellation Policy shall apply.
e) Reservation of Ownership
If the Theatres make an advanced payment, then they shall retain ownership of delivered goods until full payment of the purchase price has been made.
f) Liability for Defects (Warranty)
If the purchased item is defective, then the legal liability regulations shall apply.6. Data protection
The Theatres treat personal data as confidential according to the terms of applicable data protection law. Personal customer data from telephone and written orders (including email) or from online ticket sales will be processed in accordance with data protection law to the extent necessary for executing the contract, or for taking steps prior to entering into a contract, in an automated process. Data is not shared with third parties for advertising purposes. The Theatres are authorized to make customer data available to external service providers on behalf of the Theatres and under strong contractual limitations, for example to send information or publications.
Personal data from the sale of tickets, gift cards and products, subscriptions and the distribution of publications will be processed in accordance with data protection law.
The Data Privacy Statement, which provides information regarding the handling of your data pursuant to Art. 13 of the EU General Data Protection Regulation (GDPR), can be found here
.7. Dispute resolution procedures
The Theatres are neither prepared nor required to participate in dispute resolution procedures through a consumer dispute resolution body.8. Law
The law of the Federal Republic of Germany shall apply for all legal relations between parties, with the exception of laws pertaining to the international sale of transmissible goods.
For consumers this choice of law is only valid so long as the protections provided by the mandatory provisions of the law of the country in which the consumer’s main residence is located are not revoked.
If the patron or customer acts as a merchant, a legal entity under public law or a special fund under public law, or if the customer or patron, whose contractual claims can be attributed to professional or commercial activity, is located outside the territory of the Federal Republic of Germany, then the exclusive jurisdiction for all disputes arising from this contract shall be the registered office of the Theatres. In the aforementioned cases, the Theatres are in any event entitled to select the court at the location of the customer or patron.9. Date of effect
These general terms and conditions (with patron rules) take effect immediately.
Stuttgart, 12. February 2024