General Terms and Conditions
for visitors of Wuerttemberg State Theatres Stuttgart
1. Field of application
The general terms and conditions, including the visitor rules, apply to the legal relationship between the Württemberg State Theaters Stuttgart (the “Theatres”) and their visitors / customers (“visitors” or “customers”). They are an integral part of the contract with the Theaters, which is concluded upon the sale of a ticket or the signing of a subscription agreement.
For subscribers, the subscription terms apply in addition.
The general terms and conditions apply for members of visitor organizations, insofar as no different terms have been agreed upon.
2. General regulations
a) Performance schedule and curtain times
Current performance schedules with curtain times will be announced by the Theatres in their periodic publications and on their website. The Theatres reserve the right to make changes, including on short notice. No responsibility shall be accepted regarding casting information.
The Theatres accept no responsibility for information in other publications.
b) Prices and discounts
Currently valid ticket prices appear in the publications and displays of the Theatres. The Theatres reserve the right to make changes. A special pricing is possible for specific events (such as special events, guest performances).
Discounts are granted to eligible persons upon the presentation of an appropriate ID. This ID is to be shown along with the ticket upon entry; if the ID is not presented, then entry will not be permitted. Discounts do not apply to fees. There is no right to discounts for premieres, guest performances, special events, as well as for online ticket sales.
A discount can only be granted if mentioned by the customer when purchasing or reserving the ticket. Once the purchasing process is concluded, discounts for such tickets can no longer be granted.
School and college students, as well as individuals completing a voluntary year of social service and those participating in the federal volunteer service (up to 30 years of age) can purchase tickets at a discounted price upon presentation of an appropriate official ID. For advance booking, discounted tickets are only available for a limited number of seats and only for certain price groups; discounted tickets for all price groups may be purchased at the box office right before a performance, depending on availability (remaining unsold tickets).
Discounts in certain price groups may also be granted to children up to 14 years of age when accompanied by adults, as well as for disabled persons, upon the presentation of an appropriate official ID. For “Schauspiel” performances, this rule also applies for unemployed persons who present an appropriate ID. Individuals accompanying disabled persons may purchase tickets at the discounted price if the disabled person’s ID displays a “B” for “accompanying person required”.
The Theatres reserve the right to carry out short-term, performance-based discount promotions. Furthermore, discounts may be changed by the Theatres at any time. The Theatres are also entitled to limit or preclude the sale of discounted tickets for particular venues, events, seating or price groups, sales channels, etc.
If an appropriate printed notice appears on the ticket, this authorizes the ticket holder to use all forms of transportation (2nd class) of the Verkehrs- und Tarifverbund Stuttgart (VVS), for travel to the venue beginning three hours before the start of the performance as well as for the return trip after the event. With regards to use of the theatre ticket as a travel ticket, a separate contractual relationship is concluded between the ticket holder and the VVS, to which the VVS terms of transportation apply.
The re-sale of tickets at higher prices is not permitted.
3. Reservations, sales, payment, delivery
a) Regulations for all sales channels
Advance booking of tickets will begin on the dates listed in the publications of the Theatres, according to terms described therein in more detail.
The Theatres reserve the right to limit the number of tickets that may be purchased per person and to modify the sales period, the sale of discounted tickets and/or the use of certain sales channels.
Special policies may apply for group orders.
Due to structural conditions or the demands of individual productions, certain seats may have restricted views. This may also be the case for projected texts. Information on seats with restricted views is available from our sales staff.
Tickets may be paid with EC-card or SEPA Direct Debit, or additionally in cash at the box office, or by redeeming valid gift certificates. For online sales, only payment options proposed on the homepage of the Theaters shall be available. In case a payment cannot be processed, the Theatres reserve the right to limit the customer’s new orders or payment methods.
Gift certificates may be purchased for any amount. There are no discounts for gift certificates. Gift certificates are valid for three years. The validity period begins on December 31 of the year in which the gift certificate was purchased. An extension of the validity period is excluded. A refund of the value of the gift certificate is excluded as well.
The return of tickets against a refund of the purchase price is excluded. No refund will be made for unused tickets.
A change of cast as well as other short-term changes to the performance or cases beyond the control of the Theatres (traffic interference, illness, strikes, weather, etc.) do not entitle the customer to return the ticket. If a different work is performed instead of the one that was advertised when the tickets were purchased, then purchased tickets may be returned.
If a performance is interrupted or abandoned, and less than half of the performance has taken place, then a replacement performance will be offered or, in case this isn’t possible, the ticket price will be refunded. Any further claims beyond a refund are excluded in these situations; in particular visitor expenses like transportation or lodging costs, etc. will not be refunded. The claim to a refund of ticket price expires unless it is asserted within ten days.
Insofar as the Theatres offer services in the area of recreational events, then § 312b, paragraph 3, numeral 6 of the German Civil Code [BGB] shall apply. Accordingly, there is no cancellation right for these services.
b) Box office sales
The daytime and evening box office is open during the hours specified in the regular publications of the Theatres. At the evening box office, only tickets for that evening’s performance will be sold. The evening box office will close at the start of the performance.
Credit cards (American Express, MasterCard, VISA) will only be accepted as payment at the box office upon presentation of the corresponding physical card.
When purchasing from the box office, the customer shall immediately review the ticket information (particularly the performance and date) and any returned change. Complaints made at a later time will not be accepted.
c) Ticket sales by phone and in writing
Advance booking by phone is possible during the hours specified in the regular publications of the Theatres. Tickets may be ordered by phone or in writing. Customers have the option of a binding purchase of tickets via telephone or writing by paying with SEPA Direct Debit or a temporary reservation.
Written ticket orders by letter, fax, email and the online ordering form are processed once advance booking of tickets begins. Once the Theaters have confirmed the order, they are considered a temporary reservation unless the order clearly requests a binding purchase with payment through SEPA Direct Debit.
Temporary reservations only become binding sales upon receipt of payment. A payment deadline will be provided along with confirmation of the temporary reservation from the Theatres. In case the customer fails to comply with this deadline, the Theatres reserve the right to otherwise dispose of the ticket. The Theatres reserve the right to charge a service fee for processing temporary reservations.
Only paid tickets will be sent by mail or held for collection until the start of a performance.
d) Online sales
Online orders are available at the start of the advance booking period.
The offer to complete the contract is sent by the customer. With the confirmation of the ticket sale, the Theatres accept the customer’s contract offer subject to the condition that the tickets ordered are still available at the time of receipt of payment in the Theatres’ account. If this condition is not fulfilled (particularly because the payment isn’t received within the specified reservation time frame), the customer has no right to the ordered tickets.
Only the payment options offered on the homepage of the Theaters shall be valid. For first-time orders, the payment can only be completed using a credit card. It is possible to redeem gift certificates during online sales, provided that they are valid and credited to an active customer account number for online ordering transactions.
The ticket price for tickets sold online includes a service fee for each ticket. An additional shipment fee will also be charged per order. The ticket price (including the service fee) as well as the shipment fee will be charged together. The re-sale of tickets is not allowed.
The Theatres reserve the right to change, extend or remove the offers for online ticket sales for any performance at any time and without special notice, as well as to temporarily or entirely discontinue online sales.
e) Postal delivery and print@home
When requested by the customer, tickets purchased using SEPA Direct Debit may be sent to the customer against payment of a shipment fee. The Theatres assume no responsibility for the timely delivery of tickets by post. The customer is responsible for any transportation risks.
In the print@home process, the ordered tickets are transmitted to the customer electronically.
The ticket holder is only authorized to use the print@home ticket as a VVS travel ticket to and from the performance once the ticket is personalized with a name and date of birth; the appropriate printed notice is automatically generated when printing the personalized print@home ticket.
Tickets acquired through online sales and printed through print@home may not be copied. Only the first customer showing the ticket at the entrance will be admitted.
The printed print@home ticket has to be carefully kept until the event and, when used, may not exhibit any damages, stains or other impairments that would make a ticket check impossible or otherwise impede or hinder it. If the ticket does exhibit possible damages, stains or other impairments, then the customer is not entitled to be admitted to the event or to a refund of charges paid by the customer. This also applies in case of a lost print@home ticket.
4. Data protection
The Theatres will treat personal data as confidential according to the terms of applicable data protection law. They are authorized to make customer data available to external service providers under strict contractual limitations, for example to send information or publications to the customer on behalf of the Theatres.
Personal data from telephone and written orders (including email) or from online ticket sales will be gathered, saved, processed and used in an automated process in accordance with data protection law to the extent necessary for executing the contract.
If the customer has consented to the use of customer data for informational and customer service purposes, his data will be used, among other things, for contacting the customer by letter and email. This consent can be withdrawn by mail or email at any time and without any negative consequences.
According to § 21, 22 of the State Data Protection Act [Landesdatenschutzgesetz], any customer has the right to receive information at any time regarding his / her data that has been saved and, if applicable, to request corrections. Inquiries relating to data protection are to be directed to the data protection officer of the Theatres at the following email address: firstname.lastname@example.org.
5. Visitor Rules
a) Admission will only be granted with a valid ticket. The foyers of the performance venues generally open one hour before curtain time.
b) Customers who arrive after the beginning of the performance have no right to admission into the auditorium before intermission. They may take their seats during intermission. Similarly, if the signal to return to seats after intermission is ignored, then customers have no right to admission after the performance has restarted.
To the extent that late admission can be allowed for certain performances at a suitable break set by the artistic management, admission into the auditorium does not grant any right to the seat shown on the ticket. The instructions of the house staff with respect to the time of seating as well as the closest available seat are to be followed.
c) Moving from the purchased seat shown on a ticket or subscription to another unoccupied seat is not permitted, even after the intermission. If the seat shown on a ticket cannot be made available due to technical or artistic reasons, then the house staff will assign the customer an adequate replacement. There is no guarantee of a seat for events with open seating.
d) The venue regulations do not allow to take coat check items to the seats by. Coats, jackets, backpacks, umbrellas and larger bags, etc. must be left at the venue coat check.
A coat check tag is given out when items are handed in. When the tag is returned, the checked items will be handed out to the holder of that tag, without verification of entitlement.
In the event of loss of the coat check tag, items can only be handed out once all remaining customers have collected their items. In this case, the customer will be required to provide the coat check staff with his or her name, address and telephone number and to pay 5.00 EUR for the lost tag. Interchanged, damaged or lost items, as well as the loss of a tag, are to be immediately reported to coat check staff.
The Theatres are only liable for loss or damage to checked items if the coat check staff have neglected their storage responsibilities deliberately or through gross negligence. Liability is limited to current value or a maximum of 250 EUR for all items checked with one coat check tag. Excluded from such liability are IDs and documents of any kind, credit cards, cash, keys and valuables like jewelry, electronic devices, etc. – particularly if these items are located in coat pockets or any kind of container. The storage of these items is carried out at the customer’s own risk.
e) The Theatres are not responsible for missing or damaged items, nor for the loss of property in the Theatres’ venue. Any loss of items has to be immediately reported to the house or coat check staff. All types of objects found in rooms of the Theatres must be handed over to the house or coat check staff. The objects will be kept by the Theatres for a period of six months. Beyond that period, §§ 978 ff of the German Civil Code [BGB] shall apply.
f) Smoking is not permitted on the premises of the Theatres.
g) The carrying or consumption of food and drinks in the auditorium is prohibited.
h) The use of cameras as well as video and/or audio recording during performances or special events of the Theatres is strictly forbidden by copyright law, unless special prior written approval has been granted by the theatre management.
Unlawfully obtained images or video and / or audio recordings are to be deleted by their proprietor in the presence of a representative of the theatre management. The customer may be excluded from attending the performance.
In the event that the Theatres record a performance or event, or have one recorded, the customers agree that their image and/or voice may be recorded and that these recordings may be released or exploited without any right to compensation.
i) Mobile devices as well as all other types of devices that send out audio or visual signals may only be brought into the auditorium if they are turned off.
j) Children under 3 years of age are not permitted to attend any regular events of the Theatres, unless it is an educational event or tour that is appropriate for children of this age, or intended for that purpose. Age recommendations for children / adolescents can be requested from the sales staff.
k) It is not allowed to bring animals into the foyer and auditorium.
l) The Theatres maintain the right to enforce house rules in all performance venues. Within the scope of its rights, the Theatres are authorized to issue expulsions or bans. The instructions of audience services staff are to be thoroughly obeyed.
m) Customers may be excluded from attending a performance, despite valid admission credentials, if their state (for example strong alcohol consumption, dirty clothing) gives the general appearance of impairing the legitimate interests of the other audience members. In particular, customers may be removed from attending a performance if they interrupt them, disturb other customers or have violated the general terms and conditions repeatedly or in any other considerable manner.
Entry can be denied if there is a reasonable assumption that the customer will interrupt the performance or disturb other customers.
n) In case of fire or other dangerous situations, customers are required to immediately exit the venue through the emergency exits without any detour. There will be no coat check returns in such a case. The instructions of the Theatres’ staff are to be absolutely obeyed.
6. Law and place of performance
German law shall apply for all legal transactions made within the scope of these general terms and conditions, with Stuttgart as the place of performance.
7. Date of effect
These general terms and conditions (with visitor rules) take effect immediately.
Stuttgart, June 2, 2016